All goods purchased in the Online Store are brand new and covered by a full manufacturer’s warranty as well as other forms of sale.
The warranty does not cover any kind of accidental or intentional mechanical damage (tears, cuts, etc.), as well as damage caused by careless and improper use.
Upon receipt of the goods, the Buyer is obliged to check the shipment.
Before accepting the parcel, always check that the packaging has not been damaged in transit. In particular, pay attention to the condition of the tapes or seals affixed to the package. If the package of the shipment is damaged or the seals (tapes) are broken, do not accept the shipment and prepare a damage report in the presence of the courier and contact the seller as soon as possible to clarify the matter. Checking the parcel on delivery is a necessary condition for considering any claims of the customer for damage or theft of the parcel during transport. The basis for the complaint is the damage to the persons delivering the parcel.
If the received goods have technical defects, please contact us immediately at firstname.lastname@example.org. At the same time, please send a written complaint notification, in which you should provide the date of filing, a detailed description of the complaint and a return address with the company name, first and last name and telephone number of the person authorized to represent the company.
Complaints about mechanical damage to the shipment that arose during transport will be considered only if a complaint protocol is drawn up in the presence of a representative of the forwarding company, at the time of receipt of the shipment.
The advertised goods, sent to us, cannot be used and should be clean. Otherwise, we reserve the right to refuse to accept the complaint.
The basis for accepting the complaint is the proof of purchase or the proof of delivery of the goods.
The complaint will be considered and returned within 14 days from the date of delivery of the damaged goods to the company’s headquarters.